ITIL was founded on the basic principles that allow for a diverse variety of business types to utilize a framework that will assist in gaining control and optimizing organization while simplifying solutions for each individual company. ITIL is not organization-specific, but rather describes and details processes, tasks, procedures and checks and balances that can establish integration within each company’s strategy, thus providing value and allowing adherence to a certain level of competency. It draws a commonality from which each business can set about to plan, implement and then measure success. ITIL is therefore useful in demonstrating that employees have complied with policy and is an excellent measuring implement to look at how improvement has taken place.
ITIL is the framework that each company works within, using different technologies of their choosing. Individual factors will determine how each will work best within the framework. ITIL is simply a ‘Best Practice” set of defining process, supplying and supporting the infrastructure and provided services in each IT.